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Richard, Engineer
Category: Electronics
Satisfied Customers: 67401
Experience:  Electronics Engineer
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I have a paper jam. The paper is inside the machine and I

Customer Question

I have a paper jam. The paper is inside the machine and I cannot extract it either from underneath or from the normal paper exit. What should I do?
JA: What's the brand and model of your printer?
Customer: Canon MG 6851
JA: How long has this been going on with your Canon printer?
Customer: Since yesterday I have had several jams, but for the past few months the printer has had difficulty in feeding in paper, particularly when I have to print documents with more than 1 page
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No. At least not yet!
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please follow the steps on my link here to remove the paper jam

Let me know how you go please