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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 67401
Experience:  Electronics Engineer
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Printer saying Printer error, Epson XP 442, A few days, Do

Customer Question

Printer saying Printer error
JA: What's the brand and model of your printer?
Customer: Epson XP 442
JA: How long has this been going on with your Epson printer?
Customer: A few days
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Do not know what this meens
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 days ago.
followed instructions srill saying printer error
Expert:  Richard replied 7 days ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 7 days ago.
followed instructions tried copy only printing only part of the sheet.
Expert:  Richard replied 7 days ago.

I am sorry to hear that.

It is the printhead that has faulted.

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 7 days ago.
sorry to hear this. This is the second Epson printer I have purchased, may not have necessary paper work for this one
not sure if I would purchase another.
Expert:  Richard replied 7 days ago.

Ok, I understand

Customer: replied 7 days ago.
No neewd to call, will think about you
Expert:  Richard replied 7 days ago.

ok

Customer: replied 7 days ago.
Not very helpfull
Expert:  Richard replied 7 days ago.

ok, sorry to hear that feedback

Customer: replied 7 days ago.
signing off
Expert:  Richard replied 7 days ago.

ok