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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.Then connect the power cable, power it on and tell me how it now functions.Please let me know the results.Thank you
What percentage is the battery at?
Ok, the error you gave is that the CPU exceeds the heat limit
Power off the computer then vacuum out via the air vents, leave it for an hour then try to use it please
ok, the error code you put here refers to CPU temperature but if it says this about the battery it points to the battery as faulting, or the motherboard
Is it still under warranty?
What is the full model of the Laptop?
A battery replacement you can get here