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Richard, Engineer
Category: Electronics
Satisfied Customers: 67400
Experience:  Electronics Engineer
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How do i clear my samsung tv sceen as keeps showing the

Customer Question

how do i clear my samsung tv sceen as keeps showing the previous programme title also the sound control symbol cant remove either what do i need to do please
JA: What is the model of your TV?
Customer: samsung UE60JU6400 42 inch
JA: What menu options can you access, if any?
Customer: not sure got menu dont know other options
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no thankyou
Submitted: 5 days ago.
Category: Electronics
Expert:  Richard replied 5 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 5 days ago.
thankyou operating ok now 10 out 10 for quick service
Expert:  Richard replied 5 days ago.

You are welcome

Customer: replied 5 days ago.
Well done would use again
Expert:  Richard replied 5 days ago.