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I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Now restart the computer and try to print please
Restart the phone please and then try to print
Install the HP print service plug in which you see here
And then try to print please
now open the app please
now try to print within the app please
yes, this is how you print
It is done via the app, this is why they provide the app for this
You will then need to reset the phone, this will remove all data and return it to new, so first,
Please follow the steps here to backup
Once all data is backed up (make sure it is to avoid losing your data), then please go to settings, search at the top for Factory Reset and select it.
Complete the reset, then setup the phone again and once done, tell me if it now functions correctly.
Let me know the results please.
You are welcome