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Richard, Engineer
Category: Electronics
Satisfied Customers: 67400
Experience:  Electronics Engineer
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My mobile is saying I am not registered on the network, I am

Customer Question

My mobile is saying I am not registered on the network
JA: What device are you trying to connect?
Customer: I am trying to use my mobile phone to make a call.
JA: Does your network appear in the Wi-Fi list on your phone?
Customer: yes it does.
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: yes I’m using my iPad to chat with you.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No I don’t think so other than I’m pretty clueless with technology!
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you