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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33837
Experience:  dasdasd
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Why can’t I get source or information with my new hand set,

Customer Question

Why can’t I get source or information with my new hand set
JA: What's the brand/model of your phone system?
Customer: Have a new handset for my Blaupunkt tv, but the source and the information button does not work
JA: How long has this been going on with your phone system? What have you tried so far?
Customer: I replaced the handset
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Electronics
Expert:  Josh replied 12 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results