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Hi! My name is***** am the expert who will be assisting you today.
Did you recently install any updates?
How much free space is available on the phone?Can you attach a screenshot of what you are seeing?
Open Settings, and go to Storage to check the remaining storage space.
Can you also attach a screenshot of what you are seeing?
To take a screenshot, press and hold the Power button and the Volume down button at the same time to take a screenshot of the full screen.
Then attach the screenshot here.
Press and hold both buttons at the same time for a moment (less than one second)
Let me know if that works?
Set the phone on a table, then using both hands, press BOTH the POWER and the VOLUME DOWN button at the SAME time for less than one second.
You can attach the photo to your question page using the Attach Item button.
If you haven't already done so, try powering off the phone and restart it. Let me know if that works.
Please let me know if you have any further questions on this topic and I'll be more than happy to help? :)
Have a great weekend and stay safe,