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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26801
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have a huawei pro 30 with a grey sphere that moves around

Customer Question

I have a huawei pro 30 with a grey sphere that moves around my screen I cannot get rid of
JA: What device has a bad screen?
Customer: mobile pro 30
JA: What Huawei product do you have?
Customer: Mobile Huawei pro 30
JA: What have you tried so far with your Huawei product?
Customer: I don't know what to try also I have an app covering another app apparantly blocking access to the app its covering
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Electronics
Expert:  Pete replied 14 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 14 days ago.
Hi Pete, I hope you can help me
Customer: replied 14 days ago.
I also have on 6 of my apps a small white or blue circle at the top right hand corner and don't know what they are ?
Expert:  Pete replied 14 days ago.

Did you recently install any updates?

How much free space is available on the phone?
Can you attach a screenshot of what you are seeing?

Customer: replied 14 days ago.
not that I know of, and I am not sure how I find how much space I have, how can I find out please
Customer: replied 14 days ago.
I can take a screen shot of what I am seeing if you tell me how as I have never had to take on before
Expert:  Pete replied 14 days ago.

Open Settings, and go to Storage to check the remaining storage space.

Can you also attach a screenshot of what you are seeing?

Expert:  Pete replied 14 days ago.

To take a screenshot, press and hold the Power button and the Volume down button at the same time to take a screenshot of the full screen.

Then attach the screenshot here.

Customer: replied 14 days ago.
used 37.23 giga bites of 128 gb
Customer: replied 14 days ago.
It turns the phone of if I do that
Expert:  Pete replied 14 days ago.

Press and hold both buttons at the same time for a moment (less than one second)

Let me know if that works?

Customer: replied 14 days ago.
Pete ifI hold the power button down it turns the phone off !!
Customer: replied 14 days ago.
used 37.23 gb of 128 gb
Expert:  Pete replied 14 days ago.

Set the phone on a table, then using both hands, press BOTH the POWER and the VOLUME DOWN button at the SAME time for less than one second.

Let me know if that works?

Customer: replied 14 days ago.
it worked thanks and is in my photos now so what do I send it to
Customer: replied 14 days ago.
Just realised it took a photo of my lap top screen not the phone screen, so sorry
Customer: replied 14 days ago.
now its worked Pete, sorry for before where do I send the screen shot to ?
Customer: replied 14 days ago.
How do I attach a screen shot of my phone screen here it requests above
Customer: replied 14 days ago.
Hi Pete are you still there ?
Expert:  Pete replied 14 days ago.

You can attach the photo to your question page using the Attach Item button.

Expert:  Pete replied 13 days ago.

If you haven't already done so, try powering off the phone and restart it. Let me know if that works.

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Please let me know if you have any further questions on this topic and I'll be more than happy to help? :)

Have a great weekend and stay safe,

Pete.