How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: Electronics
Satisfied Customers: 26730
Experience:  Over 20 years of experience in the Electronics and IT industries.
Type Your Electronics Question Here...
Pete is online now

My amazon kindle fire 8 won't turn off, Three years, Just

This answer was rated:

My amazon kindle fire 8 won't turn off
JA: How long have you had your Kindle Fire?
Customer: Three years
JA: What have you tried so far with your Amazon product?
Customer: Just pressing the on/off button. The word FIRE is flashing on the screen and the kindle is rather warm. It won't switch right on or go off.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 4 days ago.
Do you have an answer to my query please?
  1. Unplug the Kindle Fire from the USB charger cable.
  2. Press and hold the power button (it should not turn on because the battery has run dry)
  3. While still holding the power button, plug the USB charger cable in (it should not turn on yet)
  4. Wait for at least 40 seconds while still holding the power button.

Let me know if that works.

Pete and other Electronics Specialists are ready to help you
Customer: replied 4 days ago.
My kindle is now charging following your instructions. It would not charge this afternoon when I tried. It just got very hot. I fully charged it yesterday and had not used it since. Thank you very much.