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Pete, Engineer
Category: Electronics
Satisfied Customers: 26766
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Tv won’t download terms and conditions setting up smart hub,

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Tv won’t download terms and conditions setting up smart hub
JA: What's the brand and model number of your TV? How old is it?
Customer: It’s samsung
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: me u works connected to internet sky works need smart hub for BritBox
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: Never worked havent really needed until now
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Model UE40JU7000

Hi! My name is***** am the expert who will be assisting you today.

First, try going to Menu>Support>Software update to check for new updates. If this is the initial set up you may have to unplug the router so that it skips past this portion of the set up, and reconnect to perform the update.


If that doesn't work, you will need to perform a factory reset on the TV. Then set up the TV using the Samsung Smart Things app.


Please let me know if you have any further questions on this topic and I'll be more than happy to help? :)

Have a good day and stay safe,


Pete and 2 other Electronics Specialists are ready to help you
Customer: replied 7 days ago.
Hi, no software updates found, ran smart hub diagnosis test and said ISP a locking error 202 contact Samsung service centre . Please advise

If you are using a wireless connection, try connecting the TV to your router using a network cable and let me know if the diagnosis test completes successfully when you do that.