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I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
On the printer control panel, touch the Settings icon .
Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.
Run this three times and tell me if it improves please
yes as it uses colors to make black, can you now replace the cartridge and see if it prints it please, if it does not it means the print head has faulted and you will need to return the printer sorry.