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Pete, Engineer
Category: Electronics
Satisfied Customers: 27008
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My sound is off. I can hear the caller but he can't hear me!

Customer Question

My sound is off. I can hear the caller but he can't hear me! The audio icon seems to be off and I don't know how to get it back on.
JA: What device or product has sound issues?
Customer: Galaxy S III Samsung
JA: How long have you had your Galaxy?
Customer: Quite a while. I inherited from my son only about 4 months ago but he had it a while before that/
JA: What have you tried so far with your Samsung product?
Customer: I went online and found something but it was for the later model of Galaxy
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: That's it but I am fairly urgent to contact a cousin at HTW
Submitted: 26 days ago.
Category: Electronics
Expert:  Pete replied 26 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 26 days ago.

There may be a software glitch on the phone.

First, try powering down and restarting the phone.

Let me know if that resolves the issue.

Customer: replied 26 days ago.
I've done that many times to no effect
Customer: replied 26 days ago.
I need to get the mute off
Customer: replied 26 days ago.
Are you there Pete?
Customer: replied 26 days ago.
I've lost you
Expert:  Pete replied 26 days ago.

Sorry for any delay at this exceptionally busy time.

Does the problem occur with all callers or only some?

If the restart did not help then there may be a conflict from another app, or the microphone hole is blocked:

Have a look next to the charging port, there a tiny hole there - ensure it is not blocked. You can clean it out using a sewing needle. Let me know if that works.