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Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
Click here: https://www.appliancesdirect.co.uk/PDFs/TX-50GX800B_UserManual1.PDF?v=1
Go to page 9 in the bottom right of the page
It will show you how to assemble the base so you can see where the screws are to remove it.