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Ask Viet - Technician Your Own Question
Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 51288
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Customer Question

8
Submitted: 15 days ago.
Category: Electronics
Expert:  Viet - Technician replied 15 days ago.

Hi,
I'm sorry about your issue. I'm glad to assist you today. What's the issue you are having with? What's the model of your device?

Please reply at the box below, then click on the Send button below. Thank you,

Expert:  Viet - Technician replied 15 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps. It looks like you are having issue with your Samsung S7 tablet login issue. Please try the following steps:

Solution #1:

  1. Click on the website below:
    https://findmymobile.samsung.com
  2. There, sign in your Samsung account, if you have one.
  3. Then unlock your Samsung tablet if it's there.

Solution #2:

  1. Click on the website below:
    https://www.google.com/android/find
  2. There, sign in your google gmail email address.
  3. Then lock your Samsung tablet if it's there, then change the password ***** and check.

Solution #3:

  1. On your Samsung tablet, press and hold the Power key and power off.
    - (If it does not power off, then press and keep holding both the Volume Down key and Power key for about 9 seconds for it to power off / restart the tablet, then do the next step right away.)
  2. Press and hold both the Volume Up key and the Power key at the same time.
  3. Keep holding these two keys together until the Android logo or the recovery menu appears on the screen.
  4. Press the Volume down key several times to highlight the option wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key to highlight option Yes....
  7. Press Power button to select.
  8. Once the reset process is finished, press the Power key to reboot system now.

If needed, please click on the website below for the instruction video:

https://www.youtube.com/watch?v=MkEMajzxPsg

We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.