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Richard, Engineer
Category: Electronics
Satisfied Customers: 68298
Experience:  Electronics Engineer
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I am trying to reinstall norton 360 but am advised another

Customer Question

i am trying to reinstall norton 360 but am advised another norton product has been found which can't be removed
JA: What Operating System (OS) are you running on your computer or device?
Customer: 7.1
JA: What have you tried so far to uninstall your Norton software?
Customer: i have followed on screen instructions but keep getting the same message that the old product can't be removed
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Electronics
Expert:  Richard replied 21 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you