How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 68172
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

The keyboard on my g8 has suddenly shrunk and is

Customer Question

Hello. The keyboard on my g8 has suddenly shrunk and is superimposed over where I try to type. Every few seconds it fades and slightly changes. How do I reverse this please?
JA: How long have you had your G8?
Customer: Since July
JA: What have you tried so far?
Customer: I've looked to see what I can do with a keyboard but can't find anything. Have tried looking on display. Tried taking a screenshot of it but when I touch button the keyboard disappears
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I might think of other stuff as we talk but nothing else so far
Submitted: 15 days ago.
Category: Electronics
Expert:  Richard replied 15 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you