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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26965
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I've got a samsung washing machine and its stopped working

Customer Question

I've got a samsung washing machine and its stopped working now it was fine before I moved house
JA: What Samsung product do you have?
Customer: Eco bubble
JA: What have you tried so far with your Samsung product?
Customer: Everything I can think of
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 15 days ago.
Category: Electronics
Expert:  Pete replied 15 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Customer: replied 15 days ago.
Okay thankyou
Expert:  Pete replied 15 days ago.

Are you getting an error code on the machine?

Customer: replied 15 days ago.
C4
Customer: replied 15 days ago.
It wont drain or spin
Expert:  Pete replied 15 days ago.

The C4 (4C) error code indicates that the washing machine has detected a problem with the water supply.

The most common reason for this error is a blocked or kinked water supply hose.

Expert:  Pete replied 15 days ago.

1. Check the water hose

A problem with the water supply is usually the result of low water pressure or a low flow rate on the mains water supply to the machine. This means that the water feeding into the machine is not flowing with enough force. The water pressure must be between 0.5bar and 8bar.

1. Fully power off your washing machine at the mains.

2. Move the machine forward to give access to the water hoses.

3. Check that there are no kinks or bends in the water hose connected to the machine.

2. Check the water supply

Check that the water tap connected to the washing machine is open to full.