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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68272
Experience:  Electronics Engineer
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I have tried to print a page from my bank account seen

Customer Question

I have tried to print a page from my bank account seen online and a notice comes up to say that there is an error on the printer and the page does not print What can I do now?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: Never it is only one month old
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: It was working about a week ago
Submitted: 18 days ago.
Category: Electronics
Expert:  Richard replied 18 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please