How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68298
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My tab S will not start it reaches starting apps and then

Customer Question

my tab S will not start it reaches starting apps and then stops
JA: Which software or app can I help with?
Customer: p[lease help , tablet will not proceed past starting apps
JA: Anything else you want the Android Expert to know before I connect you?
Customer: Hi Pearl, just cannot get tablet to fire uyp
Submitted: 21 days ago.
Category: Electronics
Expert:  Richard replied 21 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the Tab until you see a menu and choose power off.
Then power on the Tab and tell me how it still has the problem.
Thank you

Customer: replied 21 days ago.
I get as far as starting apps then it stops.
Expert:  Richard replied 21 days ago.

When it stops what then happens?

Customer: replied 21 days ago.
Sceen goes black
Expert:  Richard replied 21 days ago.

And if you press power what does it show?

Customer: replied 21 days ago.
Not of much here
,money extracting scheme. Sorry, Richard.
Expert:  Richard replied 21 days ago.

My last question was

And if you press power what does it show?

Customer: replied 21 days ago.
not Willing to pay more for a phone call
Expert:  Richard replied 21 days ago.

My last question was

And if you press power what does it show?