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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68457
Experience:  Electronics Engineer
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Peal! I have the 4K Apple TV box. It was registered in my

Customer Question

Hi Peal! I have the 4K Apple TV box. It was registered in my husband’s name. He sadly passed away and I don’t remember his Apple ID, so I can’t sign in. Can you help please?
JA: When did you last change your password ***** Apple ID?
Customer: Pearl!! Sorry!
JA: Did you try resetting through Apple's online account reset tool?
Customer: no. Do I not need his password’s to get into the settings?
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no, thanks.
Submitted: 25 days ago.
Category: Electronics
Expert:  Richard replied 25 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.

Customer: replied 25 days ago.
If you would do that that would be great. Just turning on computer.
Expert:  Richard replied 25 days ago.

ok thanks

Customer: replied 25 days ago.
Ok, MAC fired up :)
Customer: replied 25 days ago.
What do I do now, please?
Expert:  Richard replied 25 days ago.

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.

Customer: replied 25 days ago.
Hi again! Sorry, still finding my way around this. Yes. Could you do those steps for me please?
Customer: replied 25 days ago.
Happy to use chat?
Expert:  Richard replied 25 days ago.

Ok, you need to please accept the remote offer and I can do this for you

Customer: replied 25 days ago.
Ok, will use the links. But it's not my password ***** have forgotten - the apple tv is registered in my husband's apple id?
Customer: replied 25 days ago.
He passed away last year. I have not used the apple box since and don't know his details?
Expert:  Richard replied 25 days ago.

use the links I gave you to try to find out please

Customer: replied 25 days ago.
ok
Customer: replied 25 days ago.
But do I have to put his name in, rather than my own, since it’s his details I need?
Expert:  Richard replied 25 days ago.

yes

Customer: replied 25 days ago.
But won't the response then be sent to his email address, which is now obsolete?
Expert:  Richard replied 25 days ago.

Do the process and see

Customer: replied 25 days ago.
Doesn’t show link to tv among my devices ... will just go and see what happens when I sign in on there.
Expert:  Richard replied 25 days ago.

Thanks

Customer: replied 25 days ago.
Says password ***** ***** :(
Expert:  Richard replied 25 days ago.

ok, please then call on 0800(###) ###-####and try to have it reset over the phone please

Customer: replied 25 days ago.
Thank you
Expert:  Richard replied 25 days ago.

You are welcome