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Richard, Engineer
Category: Electronics
Satisfied Customers: 68352
Experience:  Electronics Engineer
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Cannot get incoming e-mails but can send them. Not a

Customer Question

Cannot get incoming e-mails but can send them.
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: Not a computer bod. The mail box option inbox. Dies that help?
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: Nothing has bee altered. The firewall is on, have Malware and the broadband provider is providing security.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Today is day four of the problem and the broadband provider BT messaged Microsoft about the problem on dat two (last Saturday) and the inbox is not full.
Submitted: 22 days ago.
Category: Electronics
Expert:  Richard replied 22 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 22 days ago.
No change. The symbol for no connection to incoming e-mails is still there.
Customer: replied 22 days ago.
what is it you cannot type?
Customer: replied 22 days ago.
Is that it service over?
Expert:  Richard replied 22 days ago.

What is the email address with the issue

Customer: replied 22 days ago.
Expert:  Richard replied 22 days ago.

I see the domain is not working, you can see this here

You will need to contact your registra on***********to see why it is not functioning for them at the moment.

Customer: replied 22 days ago.
this is the problem? Curious as the account is on automatic renewal. It will take me a little while to track this down.
Expert:  Richard replied 22 days ago.

yes this is the issue you have

Customer: replied 22 days ago.
My telehpanswering service is saying that you just telephoned me. I have not given consent for a telephone conversation so the message was deleted without being opened.
Expert:  Richard replied 22 days ago.

No I did not call you

Customer: replied 22 days ago.
I will follow up the domain name. Thanks for your help.
Expert:  Richard replied 22 days ago.

You are welcome