How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68272
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have a Samsung J5 phone and have lost photos. How can I

Customer Question

Hello
JA: Hi. How can I help?
Customer: Hello
JA: Hi. How can I help?
Customer: Hi I have a Samsung J5 phone and have lost photos. How can I retrieve them on the phone? Without using other software.
JA: How long has this been going on with your J5? What have you tried so far?
Customer: Only happened yesterday, any suggestions?
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no thanks just need to know how to retrieve lost photos on my J5 phone
Submitted: 19 days ago.
Category: Electronics
Expert:  Richard replied 19 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you go to the gallery, choose Albums, then the three vertical dots then recycle bin and check for the photos there.

Let me know how you go please

Customer: replied 19 days ago.
No recycle bin on Android J5, that's the problem! Please advise
Customer: replied 19 days ago.
Don't call thank you, ***** ***** reply
Expert:  Richard replied 19 days ago.

Ok, then please go to

http://photos.goopgle.com

And check for the photos there

Let me know how you go please