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Richard, Engineer
Category: Electronics
Satisfied Customers: 68379
Experience:  Electronics Engineer
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I am unable to get Britbox on my smart TV, model UE40H6400AK

Customer Question

I am unable to get Britbox on my smart TV
JA: What's the brand and model number of your TV? How old is it?
Customer: model UE40H6400AK type UE40H6400
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: aprox 4 to 5 years old
JA: How long has this been an issue with your UE40H6400AK? What happened right before this?
Customer: In Oct I signed up for Britbox via BT and can receive the service on the computer but it does not show as a channel on the Sansung apps
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 24 days ago.
Category: Electronics
Expert:  Richard replied 24 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

It means the TV does not support this, if you wish to use the apps you need a Roku Stick which you can get here

You connect this to your TV's HDMI port and it will provide you with Britbox plus hundreds of other apps.

But you need this in order to get this on the TV.