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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68372
Experience:  Electronics Engineer
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My chromebook will not switch on at all even with a charger

Customer Question

My chromebook will not switch on at all even with a charger plugged in
JA: What device is not powering up?
Customer: Acer chromebook CB5141H series
JA: What Operating System (OS) are you running on your Chromebook?
Customer: I can't remember
JA: Does your Chromebook make any noise when rebooted? Are any of the LED lights on?
Customer: No lights no noise
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No thank you
Submitted: 23 days ago.
Category: Electronics
Expert:  Richard replied 23 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 23 days ago.
Nothing happening
Customer: replied 23 days ago.
Can't call
Expert:  Richard replied 23 days ago.

Are any lights showing on it at all?

Customer: replied 23 days ago.
None
Expert:  Richard replied 23 days ago.

I am sorry to hear that.

It is the internal motherboard that has faulted.

I am really sorry about this and you are going to have to return the Chromebook to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 23 days ago.
It ran out of charge and wouldn't switch back on
Expert:  Richard replied 23 days ago.

I am sorry to hear that.

It is the internal motherboard that has faulted.

I am really sorry about this and you are going to have to return the Chromebook to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 23 days ago.
Ok thank you
Expert:  Richard replied 23 days ago.

You are welcome