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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68210
Experience:  Electronics Engineer
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Phone showing no sim card, vodaphone, no it is a second new

Customer Question

phone showing no sim card
JA: Who is your current wireless carrier?
Customer: vodaphone
JA: Was your SIM card activated with your carrier? Is there a reason they might have deactivated it?
Customer: no it is a second new sim card unable to get it activated
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: have tried sim card in different phone but still showing no sim card
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me it it still has the problem.
Thank you

Customer: replied 17 days ago.
ok
Expert:  Richard replied 17 days ago.

Thanks

Customer: replied 17 days ago.
email my answer do not wish to pay any extra
Expert:  Richard replied 17 days ago.

You need to please tell me the results from my instructions please

Customer: replied 17 days ago.
still no response to my original question
Expert:  Richard replied 17 days ago.

Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me it it still has the problem.
Thank you

Customer: replied 17 days ago.
phone still saying no sim
Expert:  Richard replied 17 days ago.

The sim card will have then failed as it is happening in multiple phones.

Please contact your provider and have them send you a replacement sim card, then use this in your phone.

Let me know how you go please

Customer: replied 17 days ago.
have already done that but second sim card exactly the same
Expert:  Richard replied 17 days ago.

Does this second card work in another phone?