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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 34298
Experience:  5 years as Network Admin, 10+ years of IT support
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No picture on tv, yes, hdmi for one, we had a power cut 2

Customer Question

no picture on tv
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: yes, hdmi for one
JA: Was there a power outage recently?
Customer: we had a power cut 2 days ago
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Electronics
Expert:  Josh replied 20 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Unplug the power cord to your cable box and TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Expert:  Josh replied 18 days ago.

Thank you for using JustAnswer. It was a pleasure to assist you today. Feel free to contact me again if you have any following questions

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My goal is to give you the best experience possible! I hope I have earned a 5 star rating!

If you need more assistance, please use the reply box and let me know otherwise you can close the question by rating my services as 3-5 stars at the top or bottom of this page (or using the rate this expert option if you are on mobile)