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dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1640
Experience:  Electronics expert.
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Received fire tablet on Friday can’t get the internet, Don’t

Customer Question

Hi received fire tablet on Friday can’t get the internet
JA: Does your network appear in the Wi-Fi list on your Android device?
Customer: Don’t know
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: yes
JA: Anything else you want the Android Expert to know before I connect you?
Customer: I don’t know much about I think I set it up wrong
Submitted: 18 days ago.
Category: Electronics
Expert:  dresteve2000 replied 18 days ago.

Hi, my name is ***** ***** I'm here to help you with this issue.

Expert:  dresteve2000 replied 18 days ago.

Please first perform a soft reset by doing the following:

  • Press and hold the “Volume Down” and “Power” buttons simultaneously for 10 seconds until the device shuts off.