How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 12755
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
62741268
Type Your Electronics Question Here...
*ElectronicsTech is online now

I have a Phonak Marvel hearing aid that connects with

Customer Question

Hello, I have a Phonak Marvel hearing aid that connects with bluetooth to my samsung galaxy A51 phone. Originally it connected both for phone calls and streaming but the streaming has stopped, although it still connects for phone calls. Have you any suggestions?
JA: What Operating System (OS) are you running on your Galaxy?
Customer: Wi-fi
JA: How long has this been going on with your Galaxy? What have you tried so far?
Customer: It worked for about 3 weeks, but it has stopped for the last two
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Electronics
Expert:  *ElectronicsTech replied 14 days ago.
  • Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The issue may be in your settings, sometimes the apps ask you on the phone which output to use.

Customer: replied 14 days ago.
If the issue is in my phone settings, how can I tell which output I need to use?
Expert:  *ElectronicsTech replied 13 days ago.

From Settings, swipe to and tap Accessibility. Tap Hearing enhancements to view the list of features:

  • Hearing aid support:

Expert:  *ElectronicsTech replied 12 days ago.
Please let me know if you need any other assistance.
Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.
Thank you very much!