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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 34238
Experience:  5 years as Network Admin, 10+ years of IT support
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My back light on led tv is broken? Polaroid pt2-40led14, My

Customer Question

My back light on led tv is broken? Polaroid pt2-40led14
JA: What Polaroid model do you have? How old is it?
Customer: My back light on led tv is broken? Polaroid pt2-40led14
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue with your PT2-40LED14? What happened right before this?
Customer: Just 2days ago
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Can I speak ASAP I have now paid
Submitted: 18 days ago.
Category: Electronics
Expert:  Josh replied 18 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results

Customer: replied 18 days ago.
I’ve done it several times but same issue
Expert:  Josh replied 18 days ago.

How old is the TV?

Customer: replied 18 days ago.
Nearly 7 years old
Expert:  Josh replied 18 days ago.

Unfortunately, the issue that you are having is a hardware failure and due to the age of the unit and the issue, it would be cheaper to replace it than to repair it.

I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! If you need more assistance, please use the reply box and let me know.