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Richard, Engineer
Category: Electronics
Satisfied Customers: 68292
Experience:  Electronics Engineer
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My email is locked, My laptop, Don’t know, the email

Customer Question

My email is locked
JA: Are you logged into your email account on any other devices?
Customer: My laptop
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Don’t know
JA: Anything else you want the Email Expert to know before I connect you?
Customer: the email
Submitted: 20 days ago.
Category: Electronics
Expert:  Richard replied 20 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your email account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you