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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68210
Experience:  Electronics Engineer
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Recycle my kindle and old phones, five yrs approx, nothing,

Customer Question

recycle my kindle and old phones
JA: How long have you had your Kindle?
Customer: five yrs approx
JA: What have you tried so far with your Amazon product?
Customer: nothing
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: only phones
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and use it.

Let me know the results please

Thank you