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Richard, Engineer
Category: Electronics
Satisfied Customers: 68173
Experience:  Electronics Engineer
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I am having difficulties signing into my account which I

Customer Question

I am having difficulties signing into my account which I have had for two years with no problems. It either does not like my user email name or password! Help please!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Talk Talk.
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: I use an iPad
JA: What troubleshooting have you tried?
Customer: have tried using the ‘usual hp support- just the error screen with the robot pictures
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I don
Submitted: 14 days ago.
Category: Electronics
Expert:  Richard replied 14 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you