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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68380
Experience:  Electronics Engineer
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Cannot get beyond the home page, Tiki peered now tv smart

Customer Question

Cannot get beyond the home page
JA: What's the brand and model of your product?
Customer: Tiki peered now tv smart stock
JA: What's the brand and model number of your TV? How old is it?
Customer: Sony probably about 15 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes the tv menu works fine
JA: How long has this been an issue with your Sony? What happened right before this?
Customer: the tv is fine it is the smart stick that isn’t working as it should
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: Electronics
Expert:  Richard replied 23 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please