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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68193
Experience:  Electronics Engineer
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My partner has locked himself out of an i pad i got him a

Customer Question

My partner has locked himself out of an i pad i got him a few yrs ago
JA: Just to clarify, what device or product are you trying to access?
Customer: Ipad pro
JA: How long have you had your iPad?
Customer: About 5years but only used for a couple of times
JA: What have you tried so far with your Apple product?
Customer: As he forgot his password ***** tried a few times but then hot locked out
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No i think thats it thanks
Submitted: 15 days ago.
Category: Electronics
Expert:  Richard replied 15 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://iforgot.apple.com/password/verify/appleid
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you