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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68298
Experience:  Electronics Engineer
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COMPUTER WILL NOT LOAD EOSON PRINTER, EPOSON r3000, TWO

Customer Question

COMPUTER WILL NOT LOAD EOSON PRINTER
JA: What's the brand and model of your printer?
Customer: EPOSON r3000
JA: How long has this been going on with your printer?
Customer: TWO DAYS
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: A LONG TIME AGO
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NO
Submitted: 20 days ago.
Category: Electronics
Expert:  Richard replied 20 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please