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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 7621
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Hallo - I am trying to connect my printer to the HP smart

Customer Question

Hallo - I am trying to connect my printer to the HP smart app. It unfortunately makes the printer a network rather than connecting to my wifi network PLEASE HELP
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: never?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Electronics
Expert:  michelleclive replied 14 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos

Let me know the make and model of the printer

Customer: replied 14 days ago.
thank you - When I use the HP app it seems to make my printer a network rather than connecting to the wifi
Customer: replied 14 days ago.
hpdeskjeet 3750
Customer: replied 14 days ago.
hp deskjet 3750
Customer: replied 14 days ago.
I am not using a computer I am using a phone
Expert:  michelleclive replied 14 days ago.

ok is the hp deskjet connected to the wifi router

Customer: replied 14 days ago.
No, this is the problem that I am asking you about. The printer makes itself a network rather than connecting to the wifi router
Expert:  michelleclive replied 14 days ago.

on the printer press and hold the wifi and cancel buttons together till the power light starts to flash

once power light flashes, release the wifi and cancel buttons

Expert:  michelleclive replied 14 days ago.

the power light will stop flashing after few secs and then the wifi light will flash

at this point you ened to open the hp smart app on your phone and tap on the plus icon on top

then on next screen tap on add printer option at bottom

then your printer will show up...tap on it

then tap on your wifi name to connect the printer and phone to same wifi network

Expert:  michelleclive replied 14 days ago.

you might be asked to enter the wifi password

you can also refer to this video link that shows the process for easier understanding

https://www.youtube.com/watch?v=sDDs9ZlEcMw