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Thank you for your question. My name is ***** ***** I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://account.live.com/password/resetOnce the password ***** ***** try to sign into the account.Please let me know exactly what happensThank you
ok, now try to use it please, any issues please let me know
ok, but you said you now got into your account correct?
Can you please check in your Spam / Junk folder as most times the email will go into this.
Let me know if you cannot locate it please.
Click on the gear wheel top right in outlook then view all settings then go to rules. Are there any rules there?
ok, then it is not being blocked, else you would see the block there.
I am sorry but I am confused by your response, you said there were no rules but then you said you could not find the rules box?
Its a menu item, you go to www.outlook.com
Click on the gear wheel top right in outlook then view all settings then go to rules
It is under Attachments and above sweep, on the left in the window that opens
Please make a photo of what you see and attach it here
That is the email app, not outlook.
Please do the instructions via your computer instead
yes please, it will be easier for you to then do the instructions
You go to www.outlook.com
yes go to rules
ok, select the email there and select move to inbox and it should not mark it as junk anymore
You do not drag it, select the email there and select move to inbox and it should not mark it as junk anymore
you click the garbage can to the right of it to remove
You do not drag it,
yes, you now go to the junk filter to view them, if they are not there you need to have them sent again
There are no more entries from them in the Spam settings?
If it is removed it is not blocked anymore
Hotmail has not blocked it, you will need to contact Amazon here
to see why it is not being sent
Hotmail is not blocking the emails, it is only blocked if there is a rule for it or spam. Amazon offer no phone support so whoever you spoke to was not Amazon.
Hotmail is not blocking the emails from Amazon. You can check this via Rules and Spam.
You are welcome
I do not see this sorry, for any payment questions please direct this to customer service on***@******.***