How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68271
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I’m locked out of my hotmail account, I have just put it

This answer was rated:

Hi I’m locked out of my hotmail account
JA: Are you logged into your Hotmail account on any other devices?
Customer: I have just put it back on my I phone, I usually use it on an I pad, still no joy. Its since 14.1 update, it doesn’t recognise password, which is really old ‘cos i’ve had acc for 18 years. I downloaded 14.2 but still no joy. Phone no. to recover it is landline, it says there’s a problem with txt sent
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Phone no but have sent several recovery forms & they all say I haven’t enough info & it’s for my security 😱🤬😰
JA: Anything else you want the Email Expert to know before I connect you?
Customer: It’s got everything on it & is therefore very important to me

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 15 days ago.
They ask for a code from the phone number ending 58 which is landline- I am offered txt but the response comes back, there is a problem with this service

Unfortunately you are not going to be able to recover this account. It is extremely important that you keep your recovery options up to date since that is your only way back in. With it being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

I am sorry to have to tell you this but there is no way back in. When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.

So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year they have completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.

Customer: replied 15 days ago.
Thank you _that’s it then

You are welcome

Richard and 4 other Electronics Specialists are ready to help you
Customer: replied 15 days ago.
You have returned my call but before then you told me there wasn’t anything to be done in the way of recovering it