How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68241
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My t.v. has a screen message which says Now T.V.

This answer was rated:

My t.v. has a screen message which says Now T.V. unavailable . My husband desperately wants U.S. Masters golf later . Can you sort it please and thanks
JA: What's the brand and model number of your TV? How old is it?
Customer: The T.V. is a smart T.V. and the brand is LG approx 5 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No Amazon and Netflix etc are o.k. . all were out at the weekend following a power cut by E.S.B. for repairs
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No I don't think so thank you

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 3 other Electronics Specialists are ready to help you