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Thank you for your question. My name is ***** ***** I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://account.live.com/password/resetOnce the password ***** ***** try to sign into the account.Please let me know exactly what happensThank you
What exactly happened when you did the instructions I gave you?
Which step did you get stuck on?
I am not able to call you for this
I keep messaging you Michael to say
All the best