How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68174
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I need help to reset my password for my outlook account, yes

This answer was rated:

I need help to reset my password ***** my outlook account
JA: Are you logged into your Outlook account on any other devices?
Customer: yes I have a iPhone se 2020 I need the to be compatible with each other
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Unfortunately not
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I am not getting my emails because of this I need to be talked through this as I’m not that technically minded

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://account.live.com/password/reset
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 12 days ago.
I still cannot resolve this

What exactly happened when you did the instructions I gave you?

Customer: replied 12 days ago.
I tried to follow the instructions but to make availing need to actually talk to someone to help me through this to make it easier for me

Which step did you get stuck on?

Customer: replied 12 days ago.
Ok what do I do to get my call then

I am not able to call you for this

Which step did you get stuck on?

Richard and 3 other Electronics Specialists are ready to help you
Customer: replied 12 days ago.
Hi I don’t know what happened I still have not had my phone call yet

I am not able to call you for this

Which step did you get stuck on?

Customer: replied 12 days ago.
I am now getting concerned nearly 3hours not had a call from anyone I have a some emails to which are important to me to which I can not accept due to this problem are you sure I am going to get my phone call as I have no one else to turn to or I will try someone else kind regards michael

I keep messaging you Michael to say

I am not able to call you for this

Which step did you get stuck on?

Customer: replied 11 days ago.
Hi I’ve waited so long with you I have decided I have taken another route thank you

All the best

Customer: replied 11 days ago.
Hi I just said I’ve taken another route to solve my problem so I do not need a phone call after all thank you

ok