How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 68291
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have a sony bravia and it has just started to turn off and

This answer was rated:

Hi there,
JA: Hi. How can I help?
Customer: I have a sony bravia and it has just started to turn off and on repeatedly. The LEDs in the bottom left corner flick from green to red.
JA: How old is your Bravia?
Customer: Around 8 years old i think
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No menu shows up. I tried different plug sockets but still the same
JA: How long has this been an issue with your Bravia? What happened right before this?
Customer: It happened on saturday. All I did do was moved the TV and cabinet so I could clean behind it, then when I put it back it was ok for a little while then started flicking red to green
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Don't think so.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 18 days ago.
It has been disconnected all day.
Customer: replied 18 days ago.
It is showing a green LED light

Thanks

Can you disconnect everything from the TV, so cable box, Bluray player, Antenna ect

Then connect only the power, power it on and tell me how it then functions please

Customer: replied 18 days ago.
It is showing the green LED light now.

Is it turning on?

Customer: replied 18 days ago.
It is just a blank screen
Customer: replied 18 days ago.
Are you there?

I am sorry to hear that.

It is the internal mainboard or Tcon board that has faulted.

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 18 days ago.
Ok do you have any idea of the cost.

Where are you located in the UK?

Customer: replied 18 days ago.
Cirencester

Thanks

You can call TV and Hifi Center on 01285 654756 to get an offer and pricing for this.

Customer: replied 18 days ago.
I have contacted them and they said they don't deal with Sony anymore.

ok, please then call on 01793 812738

Customer: replied 18 days ago.
Ok thank you.

You are welcome

Customer: replied 18 days ago.
That is all the help I need i think. Many thanks & stay safe.

Thank you, ***** *****

Richard and other Electronics Specialists are ready to help you