How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Customer Service
Category: Electronics
Satisfied Customers: 34252
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Electronics Question Here...
Josh is online now

My iPad is disabled and I cannot unlock it please can you

This answer was rated:

My iPad is disabled and I cannot unlock it please can you help?
JA: Just to clarify, what device or product are you trying to access?
Customer: Apple I oad
JA: When did you last change your password ***** Apple ID?
Customer: I had an update and when I put my password ***** it came up iPad disabled connect to iTunes but I cannot get in.
JA: Did you try resetting through Apple's online account reset tool?
Customer: What is that?
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: No thanks.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.


Let's try a soft reset on your iPad using the steps below...

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

After the soft reset, let me know if the issue continues.

Customer: replied 15 days ago.
The apple icon comes up but but goes back to iPad disabled and asked m
Customer: replied 15 days ago.
The Appke icon comes up but goes back to iPad disabled and askes me to connect to iTunes.

Have you reset it through iTunes?

Customer: replied 15 days ago.
Also asks me to press home to unlock
Customer: replied 15 days ago.
I don’t know how to reset ti iTunes.
Customer: replied 15 days ago.
Any idea how I can get out ig this?
Customer: replied 15 days ago.
Are you still there?

Do you have iTunes installed?

Customer: replied 15 days ago.
Customer: replied 15 days ago.
Josh and 2 other Electronics Specialists are ready to help you