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Richard, Engineer
Category: Electronics
Satisfied Customers: 68193
Experience:  Electronics Engineer
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I have a Samsung smart TV and have a free 30 day trial with

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Hi I have a Samsung smart TV and have a free 30 day trial with Amazon prime, how can I watch programmes on my tv as I’m connected with Sky!
JA: What Samsung model do you have? How old is it?
Customer: Not sure on the model number but it’s about 3 years old now
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu using which remote, Sky or the samsung
JA: The TV Technician will be able to walk you through that. How long has this been an issue with your Samsung? What happened right before this?
Customer: not an issue just don’t now how to access getting Amazon prime so I can watch programmes
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

On the TV, go to the list of apps , and search for an app called Amazon Prime, if you have it select it to open.

Let me know how you go please

Customer: replied 11 days ago.
Which remote should I use sky or samsung

Samsung, for the TV please

Customer: replied 11 days ago.
I have clicked on Amerzon prime and it has come up with
Internet connectivity problem ?
What should I do now

On the TV go to settings, network, connect it to your wifi network then use the app please

Customer: replied 11 days ago.
Ok connected now what next

use the app please

Customer: replied 11 days ago.
It says sign in

ok, please sign in

Customer: replied 11 days ago.
I already have an account set up do I still need to sign in with the new code showing on my tv?

You sign in with the account you wish to use in the app please

Customer: replied 11 days ago.
fine that so how do I see the channels on my tv now as it’s just a page saying sign in which I’ve done , all very confusing

If you are signed in then you will see the shows you can select to watch, it does not have channels but shows

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