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Richard, Engineer
Category: Electronics
Satisfied Customers: 68433
Experience:  Electronics Engineer
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How do I connect internet to Toshiba Smart TV, Toshiba TOS

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How do I connect internet to Toshiba Smart TV
JA: What Toshiba model do you have? How old is it?
Customer: Toshiba TOS 43U57 66DB
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu works on Source TV
JA: How long has this been an issue with your Toshiba? What happened right before this?
Customer: It seems to work on all sources except Sky+HD
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I don't think so.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To connect the TV to the internet, please go to settings, network and select your wifi network and connect to it.

Let me know how you go please

Customer: replied 20 days ago.
I have gone into settings and got to press WPS on wifi router. done that.
Customer: replied 20 days ago.
Need to connect wifi to TV

ok, so you completed the steps I gave and the TV connected to your wifi network?

Customer: replied 20 days ago.
I pressed the WPS button on Wii and ok on TV.

On your Nintendo Wii?

Customer: replied 20 days ago.
No on wi-fi hub

yes, if you did that it should now be connected.

Customer: replied 20 days ago.
It says Not connected

Go to settings, network on the TV

you see your network listed there correct?

Customer: replied 20 days ago.
It says network type. I have selected wireless device

thanks, ***** ***** your wireless network please

Customer: replied 20 days ago.
It says authorisation failed

This is due to the incorrect password ***** entered for the wifi network. Please check on the wifi router as the password ***** use will be printed on the label on the rourter.

Customer: replied 20 days ago.
I have put in the correct password and again pressed WPS on router. Still not connected. I have a lead can I connect router and LA N socket on tv?

What is the model of the TV?

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