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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
To turn this off
Press MENU/123 button on the Samsung TV remote control.Select Menu > Settings.Now, select Accessibility > Voice Guide.Select Voice Guide again.Press the selection key on the remote and select OFF to disable Voice Guide. Samsung TV voice guide turned off.
Let me know how you go please