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Richard, Engineer
Category: Electronics
Satisfied Customers: 68329
Experience:  Electronics Engineer
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Having probs with my remote.What ever channel I put I am

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Having probs with my remote.What ever channel I put I am getting sound telling me the channel I am on,the program name and the length of the program
JA: What's the brand and model of your product?
Customer: Samsung tv. Ue32T4307
JA: What Samsung model do you have? How old is it?
Customer: ue32t4307. 3 months
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Not really ,same probs on all channels when changing and sometimes I have to press return to get to the next channel
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: 1 week,before that everything was fine
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To turn this off

Press MENU/123 button on the Samsung TV remote control.
Select Menu > Settings.
Now, select Accessibility > Voice Guide.
Select Voice Guide again.
Press the selection key on the remote and select OFF to disable Voice Guide. Samsung TV voice guide turned off.

Let me know how you go please

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