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Richard, Engineer
Category: Electronics
Satisfied Customers: 68193
Experience:  Electronics Engineer
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I am unable to log on from the Google Home Mini onto my TV.

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I am unable to log on from the Google Home Mini onto my TV. How can I do this?
JA: What's the brand and model number of your TV? How old is it?
Customer: A Sony TV. Model No: KD43X8309CBU
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue with your KD43X8309CBU? What happened right before this?
Customer: it has been like it for a week now. We have had the Mini for two years.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Nothing

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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