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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 71023
Experience:  Electronics Engineer
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XP-900 expression premium I want to print.print photos is

Customer Question

XP-900 expression premium I want to print.print photos is encoded on the screen. I select "OK" to proceed and then I am asked to insert a memory card, which as far as I know I don't have and have never been asked for before
JA: What's the brand and model of your printer?
Customer: Read my message
JA: How long has this been going on with your printer?
Customer: since l inserted a new ink cartridge an hour ago
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: No idea but I was printing fine last night
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Electronics
Richard
Expert:  Richard replied 15 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer: replied 15 days ago.
everything seems back to normal now: I have been able to print. Thanks a lot
Expert:  Richard replied 15 days ago.

You are welcome

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