Ask an Electronics Question, Get an Answer ASAP!
Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.
Please may I know whether this is happening via the Amazon Prime App?
Thank you for letting me have the additional information, It sounds like your experiencing problems streaming BT Sports via the BT App. I am convinced this is caused due to a problem with the app its self and in most cases can be resolved by removing the app and then trying to reinstall it again with the latest version. Please see the instruction I have composed below in a step by step format to assist you with the process, ensure you review each individual step before proceeding to action them.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
I will check for more information.