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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 70847
Experience:  Electronics Engineer
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Screen will not turn on, This morning, Don't know bought

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Screen will not turn on
JA: When did this screen problem start with your equipment?
Customer: This morning
JA: When was it last serviced?
Customer: Don't know bought second hand
JA: Anything else you want the Equipment Expert to know before I connect you?
Customer: no
Richard

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your device. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the device (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the device, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer: replied 7 days ago.
Brought second hand, so don't know. screen to console is not working

Which model do you have?

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Customer: replied 7 days ago.
did this and still the screen is not working

Which model do you have?

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Customer: replied 7 days ago.
Proform TDF Gen 4
Customer: replied 7 days ago.
are you still there

Can you check the cables from the console, are they still running to the base?

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Customer: replied 7 days ago.
the screen went blank as i was using the bike.

I am sorry to hear that.

It is the LCD panel or mainboard in the console that has faulted.

I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

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Customer: replied 7 days ago.
can you get a replacement unit for this bike and do I have to go to proform

You will need to go to proform

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Customer: replied 7 days ago.
Thanks for your help.

You are welcome

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