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Richard, Engineer
Category: Electronics
Satisfied Customers: 70836
Experience:  Electronics Engineer
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I’ve been receiving calls saying that there is a problem

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I’ve been receiving calls saying that there is a problem with my internet speed.think it’s a scam but they said they will be calling every hour if I hang up! Just checking that it’s not genuine
JA: What device are you trying to connect?
Customer: i pad
JA: How long have you had your iPad?
Customer: 10 months but it’s regarding my talk talk land line
JA: What's the brand/model of your phone system?
Customer: Can’t remember it’s an old phone I think B T or maybe Phillips
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no just if call from open reach is genuine

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

It is a scam, please do not do any instructions they ask you to do, especially to get access to your computer.

then inform them you know they are a scam then hang up please

Customer: replied 6 days ago.
Thank you for confirming that.I will tell them that I know it’s a scam ,he said that he’ll call every hour until I answer!Two calls so far I suppose they will give up eventually!!thank you

You are welcome

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